Refund policy

Changed your mind

You can return unopened, unused items in their original packaging within 14 days of delivery. Email us first at info@yourzone.sg with your order number and we will send you the return address. Returns go back to our warehouse in Taiwan; return postage is paid by you, and the original delivery fee is not refunded.

Opened items

For hygiene reasons we cannot accept returns of opened or used skincare, unless the item is faulty.

Damaged, faulty or wrong items

If an item arrives damaged, faulty or is not what you ordered, email us within 7 days of delivery with your order number and photos. We will send a replacement or give you a full refund, including delivery. In most cases you do not need to send the item back.

If your skin reacts

Every skin is different, so we recommend trying a small area first. If you notice any discomfort, stop using the product and contact us. We are happy to help.

Refunds

Once we receive and check a returned item, we refund to your original payment method within 7 working days. Your bank may take a few more days to show it.

Promotions and gifts

Free gifts must be returned with the item they came with. Items bought with a discount are refunded at the price you paid.

Your rights

This policy does not affect your rights under Singapore's Consumer Protection (Fair Trading) Act, including the Lemon Law.

Contact

info@yourzone.sg or our contact page.